Sorgenia is an Italian energy supplier who took advantage of the Commanders Act platform to customize its offer and improve its customer service.
The company has identified three main challenges:
- Taking full advantage of the opportunities afforded by digital technology to help transition towards a free energy market;
- Attracting new clients;
- Setting up a comprehensive support service that covers the entire customer journey.
Sorgenia has managed to increase both the total volume of purchases and its conversion rates.