Case Study Sorgenia
Sorgenia is an Italian energy supplier who took advantage of the Commanders Act platform to customize its offer and improve its customer service.
The company has identified three main challenges:
Taking full advantage of the opportunities afforded by digital technology to help transition towards a free energy market;
Attracting new clients;
Setting up a comprehensive support service that covers the entire customer journey.
Sorgenia has managed to increase both the total volume of purchases and its conversion rates.