White Paper Data Governance - Why is Data Governance so strategic in 2023 and how can a CDP support your program?
This study was conducted over 14 days, from 6th to 19th August 2018. In total, we analysed the behaviour of 10,450,000 visitors to 16 websites across a variety of industries (finance, media, manufacturing, distribution, travel, energy).
And let’s start with the first surprise: while many websites tended to choose more discrete methods, either as a precaution of through fear of scaring away visitors, the barometer’s results show that they would actually be better off being upfront and transparent.
In practice, websites use 3 methods for collecting consent:
Unsurprisingly, conversion rates for strict consent are lower (28%) than the two others: 69% for soft consent and 78% for super-soft.
Given how small the difference between these two is, it begs the question: why choose the super soft method and thus a ‘tolerated’ interpretation of the regulation? Especially since soft consent results in 39% of visitors giving their direct consent (by clicking on an ‘accept’ button) compared to only 10% with super soft.
No considering strict consent, here are the 4 other lessons from the study.
A user reads the consent text on average 1.8 times before making a decision. This figure remains the same regardless of the final decision (opt-in or opt-out) and the consent mechanism used (strict, soft or super soft). In other words, the user makes their choice after seeing the consent banner or pop-in for the first time.
The average opt-in rate is 65%, but it varies. The main factor behind the differences between desktop, mobile and tablet is the size of the consent banner – which is mechanically more imposing on mobiles and tablets. The result is that of the devices that display consent banners, 37% are desktops, 51% are mobiles and 12% are tablets. Opt-in rates for these devices reach 56%, 59% and 76% respectively.
In general, one surprising conclusion from this barometer is that secrecy doesn’t pay off. Instead of fleeting banners whose background colour blends into the website, it’s better to choose contrasting blocks with an easy-to-read font.
The correlation between consent banner size and opt-in rate obviously has its limits: when the content of the site is no longer visible, either around or behind the banner, users tend to stop browsing rather than give their consent. This occurs in particular when the banner looks like a pop-in which obscures the whole background i.e. the website content.
Each sector has its preferred method for collecting consent. While finance and energy companies prefer strict consent, and thus a tight interpretation of the GPDR, media and travel sites emphasise optimisation by using a super-soft method. These preferences can be explained by each party’s individual needs (for media, opt-ins partly influence advertising revenue) but are not set in stone.
Changes in the regulations (the ePrivacy text is still being written), technology (browsers) and, obviously, user behaviour could mean such choices may have to be reviewed in the upcoming months.